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Frequently asked questions

account

Top right next to the shopping cart or here.

Simply click on account and "Create account". In your account you will see your order history as well as your saved addresses. 

If you have a account you will find your list of favorites there.

To delete your account, please send us a short mail to write.

Shipping & Delivery

For each delivery address, regardless of the number of vintners:

Belgiumfree shipping from €120,00, otherwise €9,90

Denmark: from €500,00 free shipping, otherwise €24,90

Germany: from €120,00 free shipping, otherwise €4,90

France: from €300,00 free shipping, otherwise €12,90

Italy: from €300,00 free shipping, otherwise €12,90

Luxembourg: from €120,00 free shipping, otherwise €9,90

Netherlandsfree shipping from €120,00, otherwise €9,90

Poland: from €300,00 free shipping, otherwise €24,90

Portugal: from €500,00 free shipping, otherwise €39,90

Sweden: from €500,00 free shipping, otherwise €24,90

Slovakia: from €300,00 free shipping, otherwise €14,90 

Slovenia: from €300,00 free shipping, otherwise €14,90

Spain: from €500,00 free shipping, otherwise €39,90

Czech Republic: from €300,00 free shipping, otherwise €14,90

Austria: from €120,00 free shipping, otherwise €4,90

Island surcharge reserved. We do not charge any additional costs. The statutory VAT and sparkling wine tax are already included in all prices. 

As we are a marketplace and your delivery is sent directly by the respective winemaker or WINECOM partner, it is possible that you will receive your order in partial deliveries. You can see the number of deliveries in the shopping cart or in your customer account In addition to your orders, you also have an overview of the tracking numbers.

The regular shipping time is max. 3-5 working days (Germany, Austria).

For Belgium, France, Italy, Luxembourg, Netherlands, Poland, Slovakia, Slovenia, Czech Republic and Hungary the regular shipping time is max. 4-6 working days.

For Denmark, Finland, Sweden and Switzerland the regular shipping time is max. 5-7 working days.

Once your order has been shipped, you will receive a tracking ID at the e-mail address you used. You can also track your order at any time in your customer account at any time in your customer account.

Unfortunately, delivery to a Packstation is not yet possible.

We currently deliver to Belgium, Denmark, Germany, France, Italy, Luxembourg, Netherlands, Poland, Portugal, Sweden, Slovakia, Slovenia, Spain, Czech Republic and Austria. 

You can find the shipping rates here.

For all other countries we look forward to your request via mail.

Returns & refunds

If you would like to return an order, please contact us with our customer service.

We will of course bear the costs of the return shipment. It does not matter whether the wine has a fault or simply does not suit your taste.

Once we have received and successfully checked your return, we will refund the amount to the payment method used for payment within five working days.

b2b.WINECOM

Our B2B store is only available to partners in the hospitality industry and specialist wine merchants.

We are happy to accept your request stating the company name and VAT number.

partner.WINECOM

Thank you for wanting to become a partner in the WINECOM network. To discuss all questions and details of our cooperation, we ask you to contact us to contact us.